The Charlotte Spirit was inspired by the first African Queen of England, Queen Charlotte. Many men tried to dress her in the traditional royal colors, but she refused. She wanted to be dressed in royal blue because it showed her bold nature and beauty. The perfect jacket for those who see things differently.
Custom monogrammed and altered merchandise will not be accepted for returns or exchanges. Online made-to-order commissions, like in person custom orders, cannot be returned as they are made using your unique measurements. With an accompanying receipt from a certified tailor, we offer a $50 alteration credit on suit orders if adjustments are needed.
For all other inquiries, please contact us at email@example.com where one of our agents will respond to you within 48 hours.
Q: Will you remake orders that don’t fit correctly?
A: HARTTER | MANLY reserves the right to deny remake requests in circumstances where alterations can be made by a local tailor. If local tailors cannot fix your order, we will produce another garment from scratch if the issue was HARTTER | MANLY’s initial mistake.
After verifying your case, you will be asked to send your garment to our offices to proceed with the remake of your garment. HARTTER | MANLY reserves the right to deny remake requests in circumstances where the product is not in perfect condition or does not have all its labels on it.
Customers are responsible for return shipping charges.
Q: Do you provide a warranty for your products?
A: Online purchases do come with a warranty for ready to wear products. Our ready to wear products are still made from scratch, so you can anticipate the lead time on exchanges to be an additional 4-5 weeks.
Due to the limited fabric supply, some items may be unavailable to be remade. In addition to our 30 day purchase guarantee we will cover missing buttons and rips up to 90 days from purchase date. After 90 days, we cannot guarantee the fabric or button will be in stock.
About our suits
Our fabrics are hand picked and sourced from the best mills in the world – including E. Thomas, Cerutti, and Vitale Barbers Canonico. Clients can expect new swatches to pick from every season as our team is constantly scouring the globe to bring you the best of the best.
Form & Fit
We are committed to providing you with the best fitting garment possible. Each suit is hand-cut according to your precise measurements, body type and preferences, allowing for an excellent fit and mobility.
Every element of your suit (seen or unseen) can be customized to your preference. From lapel type and width to buttons, vents, pockets, piping, and cut.
To get the most longevity out of your suit, there are 3 essential tools: a suit brush, a proper hanger, and a steamer. To preserve the integrity of the fabric, limit dry cleaning. For stains, use a spot cleaner. Refrain from storing items (i.e. cell phones, keys, etc.) in the outer pockets of your jacket to preserve the shape.
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