HARTTER | MANLY accessories are shipped within 2-5 days after receipt of your order. Made-to-order garments are shipped within 2-5 days after construction.
See below for more details on the estimated construction time for garments.
Day 1-2: Receive H|M Mobile Tailor link to take measurements
Day 2-3: H|M team QAs order and reaches out if they have any questions
Day 3-5: Pattern approved by our bespoke technicians
Day 6-10: Your garment is now in production! Batching and Cutting
Day 10-12: Rigorous quality control process
Day 12+: Order shipped (usually delivered in 2-5 days)
Your shoes are made from scratch, custom for you. Construction time varies depending on the complexity of your order but is typically completed within 14 days.
If your custom garment(s) require a few small adjustments in order to fit you perfectly, simply visit your local tailor. HARTTER | MANLY will reimburse the cost of your alterations with a credit up to $50.
If your garment requires some fine tuning, visit your preferred local tailor for alterations. HARTTER | MANLY will offer a reimbursement of your verified-by-tailor-receipt alterations, up to $50. This credit is offered to ensure your new custom-made clothing fits you perfectly.
For all other alteration inquiries, please contact us at email@example.com, where our dedicated stylist team will assist you.
Request an invoice from your tailor, which should include a short description of any adjustments they perform to your garment.
Submit the invoice to firstname.lastname@example.org and we will reimburse your verified custom alteration expense within 72 hours of receiving your request.
HARTTER | MANLY offers returns on accessories for up to 14 days after receiving your purchase.
Contact us at email@example.com and describe the reason(s) you wish to return your accessory item(s).
If determined your custom clothing piece(s) significantly differ from your submitted measurements and require alterations that aren’t able to be altered by a tailor, HARTTER | MANLY will have your order remade to ensure both superior quality and your satisfaction.
If your preferred local tailor(s) cannot make the necessary adjustments to your custom garment order, we will produce another bespoke garment if the issue was HARTTER | MANLY’s mistake. Reach out to our team via email at firstname.lastname@example.org, and after verifying your issue, you’ll be asked to send your garment(s) back to us in order to proceed with a remake.
Important Notes on Remakes and Repairs:
Reach out to our dedicated styling team at email@example.com; describe the issue(s) you are having with your piece(s) as accurately as possible.
As all HARTTER | MANLY garments are custom-made, expect the remake lead time (after our quality control verification) to be approximately 4 to 6 weeks.