Alterations – If your garment requires some fine tuning, visit your preferred local tailor for alterations. HARTTER | MANLY will offer a reimbursement of your verified-by-tailor-receipt alterations, up to $50. This credit is offered to ensure your new custom-made clothing fits you perfectly.

Remakes – If your preferred local tailor(s) cannot make the necessary adjustments to your custom garment order, we will produce another bespoke garment if the issue was HARTTER | MANLY’s mistake. Reach out to our team via email at hi@harttermanly.com, and after verifying your issue, you’ll be asked to send your garment(s) back to us in order to proceed with a remake.

Q: Will you remake orders that don’t fit correctly?

A: HARTTER | MANLY reserves the right to deny remake requests in circumstances where alterations can be made by a local tailor. If local tailors cannot fix your order, we will produce another garment from scratch if the issue was HARTTER | MANLY’s initial mistake.

After verifying your case, you will be asked to send your garment to our offices to proceed with the remake of your garment. HARTTER | MANLY reserves the right to deny remake requests in circumstances where the product is not in perfect condition or does not have all its labels on it.

Customers are responsible for return shipping charges.

Q: Do you provide a warranty for your products?

A: Online purchases do come with a warranty for ready to wear products. Our ready to wear products are still made from scratch, so you can anticipate the lead time on exchanges to be an additional 4-5 weeks.

Due to the limited fabric supply, some items may be unavailable to be remade. In addition to our 30 day purchase guarantee we will cover missing buttons and rips up to 90 days from purchase date. After 90 days, we cannot guarantee the fabric or button will be in stock.